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Right of withdrawal

If the customer is a consumer, he is entitled to the rights referred to in art. 64 of the Consumer Code within the limits set by this legislation and therefore has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, in the manner specified below.


1. The right of withdrawal is exercised by sending - within 10 (ten) days from the date of receipt of the products - a communication by registered letter with return receipt. addressed to: Ischia Terme Bio Cosmetics of Serpico Alessandro - Via S. Antuono Abate n.4 80074 Forio d’Ischia (NA).

2. The communication can be anticipated - within the same term - by e-mail to provided that it is confirmed by registered letter with return receipt, within the following 48 hours.

3. The notice of withdrawal must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the order confirmation email received at the time of the same.

4. In the event that the withdrawal is exercised by means of written communication, the return of the products must take place within 30 (thirty) days from the date of receipt of the same, by delivering the products to the following address: Ischia Terme Bio Cosmesi di Serpico Alessandro - Via S. Antuono Abate n.4 80074 Forio d'Ischia (NA).

5. The right of withdrawal is however subject to the following conditions: the right applies to individual products purchased in their entirety;
* the product purchased must be intact and returned in its original packaging, complete in all its parts (including packaging and ancillary documentation);
* the shipping costs for returning the product are charged to the customer;
* the shipping is under the full responsibility of the customer.

6. If the right of withdrawal has been correctly exercised, Ischia Terme Bio Cosmetics by Serpico Alessandro will refund the customer the full amount already paid, within 48 (forty-eight) hours of receipt of the product.
The refunded amount will be net of the costs for the delivery of the products.


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